Shipping Policy

Shipping and Delivery Instructions

At CouplesPicks, we strive to provide the best shopping experience by ensuring your orders are processed and delivered promptly. Below are the details regarding our shipping and delivery times:

Processing Time

How long do we need to prepare an order and put it in the mail?

We understand that quick shipping is crucial for your satisfaction. Our processing time depends on the type of order:

  • Standard Orders (without engraving): 2 business days
  • Custom Orders (with engraving): 5 business days

This timeframe allows us to carefully prepare your order and ensure it meets our quality standards before shipping it out. Our processing schedule is Monday through Friday.

Standard Shipping

Where do we ship to and what are the delivery times?

We offer free standard shipping to various regions across the globe. Below are the estimated delivery times for different locations:

  • Hong Kong: 5-10 business days
  • Australia: 15-25 business days
  • Canada: 15-25 business days
  • China: 10-15 business days
  • Germany: 15-25 business days
  • United Kingdom: 15-25 business days
  • United States: 15-25 business days
  • European Union: 15-25 business days
  • Europe (non-EU): 20-30 business days
  • Everywhere Else: 20-30 business days

We use a private shipping line that can take 5-9 days to activate. Once active, it may take a couple of days to update the tracking information. This update will occur as soon as the package reaches customs in the destination country.

We aim to deliver your order within the estimated timeframes; however, please note that delivery times can vary due to factors beyond our control, such as customs processing and local postal services.

Shipping Costs

We are pleased to offer free shipping on all orders, regardless of the destination. This means you can enjoy our products without any additional shipping charges.

Important Information

  • Business Days: Our business days are Monday through Friday, excluding public holidays.
  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.
  • Customs and Duties: For international orders, please be aware that customs and import duties may apply. These charges are not included in our shipping costs and are the responsibility of the recipient.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure you have a seamless shopping experience with CouplesPicks.

Thank you for choosing CouplesPicks!