Return Policy

At CouplesPicks, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our return policy is designed to be straightforward and hassle-free.

Return Time Frame

Customers have 14 days from the date of delivery to return any eligible items.

Condition of Items

To be eligible for a return, items must be undamaged and in the same condition as when received. This includes the original packaging, which must also be in resale condition.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service through the contact form on our website.
  2. Provide your order number and the reason for the return.

Return Shipping Costs

The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Refunds will be processed to the original payment method. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds are typically processed within 3-7 business days.

Exchanges

Exchanges are allowed under the following conditions:

  • The customer is responsible for the shipping fee back to our factory.
  • Engraved and personalized items cannot be exchanged.

To request an exchange, please follow the same steps as the return process.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom and personalized items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us through the contact form within 24 hours of receiving your order. Be sure to include proof of damage in the form of pictures. We will work with you to resolve the issue promptly.

Proof of Purchase

Proof of purchase is not required for returns.

International Returns

There are no special requirements for international returns. The standard return process applies.

Contact Information

For all return requests or any questions, please contact us via:

Thank you for shopping with CouplesPicks. We appreciate your business and are here to help with any questions or concerns you may have.